FAQ'S

1. CAN YOU BRING ME THE CAR TO THE AIRPORT?
A representative of our company will be waiting for you (we´ll be wearing an orange shirt and on the back is the word IBIZA) on place number G32 - G31 at the PUBLIC CAR PARK which is in front of arrivals. As soon as you get in the car park go right to the end of it. You will see row H.

2. Is there a charge for the airport pick up?
08.00 – 19.00 hrs: free of charge
19.00 – 22.00 hrs: 10€
22.00 – 02.00 hrs: 25€
Sundays and public holidays: 08.00 – 22.00hrs: 10€

3. Can I hire a vehicle without a credit card?
No, you must have a credit card and expiry date at the moment of making a reservation. Once in Ibiza you can pay as you wish. In the case of not turning up you will be charged 1 day’s rental. If you cancel at least 48 hrs beforehand there will be no penalty.

4. At what age can I hire a vehicle?
21 years and 2 years experience (Small Cars). For hiring scooters the reglamentary permit and above all experience

5. Does one need a license to hire a scooter?
To hire a 50cc a car license or bike license shall be necessary and above all experience. If you have a B license/car license and experience you can drive up to 125cc. (This law is valid for Spain) For other countries depending on the their laws.

6. What does the insurance of my car cover?
The insurance on the hired vehicle covers third party, occupants, theft and damage that your vehicle may cause excepting the excess which ranges from 174-1500€. Damage to the undercarriage is not included in any case. Neither damage to tyres nor wheels. If you drive under the effects of drugs or alcohol you are not covered. Also reckless driving….see conditions.
Return/drop off at the airport:

If you have taken out the excess on your vehicle and you wish a member of our staff to revise the vehicle, you will have to return it at our office /warehouse near the airport, in office hours (09-19.00 hours) or in San Antonio from Monday to Saturday 09-21.00 hours and Sundays 09-13.00 hours.
If the drop off/return is out of these opening hours, in the case of damage, the car and damage will be photographed where the vehicle is returned, considering the said photographs as valid proof.
The client will be held responsible for the damage until our staff pick up the vehicle which will be done as soon as posible.
The company will inform the client by email attaching the photographs taken in the same parking and position.

7. Is there a charge for the cancellation of my reserve?
If you do not cancel within a minimum of 48 hours pior to your arrival You will penalized with 1 day’s rental.

8. Does the insurance cover the loss of keys or objects stolen from the vehicle?
Belongings stolen from the vehicle are not covered. In the case of lost car keys, the clients must pay for them.

9.What is necessary as a deposit?
We ask you for an open charge on your creditcard for petrol and extras. The excess will be charged on your creditcard if you have not payed the FW insurance. Once the car has been returned without any new damage this amount will be returned to your creditcard account.

10. Can you recommend me a hotel or any information about the island?
Our staff will be at your disposition to recommend the best places to go and establishments of confidence.

11. Are you looking for somewhere to stay in Ibiza?
Visit the Web page of the Hotel Marfil hotel Marfil in San Antonio(Ibiza).

12. Please read the conditions of the rental.

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